
I am a licensed customer service represenative for a small insurance agency. My job is stressful on a daily basis. Not only do I work with the general public but I also work in the insurance industry and virtually everyone has a strong opinion about insurance. In general, I love my job. There is a great deal of satisfaction in knowing I do my job and I do it well. I worked hard to get my insurance license and it hangs on my living room wall for all to see. Yet, my job also has its pitfalls and unfortunately they are the kind I am forced to work hard at not bringing those negatives home with me at night.
Just the other day I attended a meeting with one of our insurance companies. This particular company always shows a short film at the end of their meetings. Filled with a peppy spirit and pearls of wisdom on how to maintain a good attitude while dealing with surly clients is the prevailing message. Last year the slogan was "Give them the pickle." This year it was "Fish philosophy." Catchy and memorable, I've yet to forget a single meeting with this particular company however within a few days of returning to the office, I have shed all the peppiness imparted to me and fallen back into my old routine. We all know how hard it is to change our reactions to things. I get worn down by the profanity filled phone calls from irate clients insisting I personally am out to rob them blind. I've heard every single argument from how insurance agents are licensed thieves to people telling me they are going to get a lawyer and sue me for not paying their claim. Eventually, I find myself snarling back at them. Over time, I am more annoyed and put out when the phone rings. I don't enjoy when I feel that way.
Yesterday though, for some reason the message of the movie sank in a bit deeper. Maybe I was listening better. Or perhaps the conversation with my mom afterwards tied it all up for me. I don't know. I just know that my mantra clicked into my brain. "Live your best life." Suddenly this movie wasn't about just dealing with cranky clients all day. It wasn't about smiling when you want to strangle someone. Nor was it about controlling the urge to shudder next time someone bellows, "You people!" which happens to be a pet peeve of mine.
Live your best life doesn't mean when its convenient, when it works in your favor or when you're having a good day and being generous is easy. With every nasty phone call, I pulled myself further and further away from the people I am paid to help. And that carried over into my personal life. After a long day of endless demands and nothing to show for it except brain numbing exhaustion, I didn't want to put myself out there for more people to get a piece of me. In some way I think I believed the more I gave the less of me there would be. Each piece taken left me closer to being empty. So I closed off my feelings, refused to acknowledge what others felt and shielded myself with amazing ease. If there is one thing I do exceptionally well it is to lock myself away.
People are people. The general public excels at being rude. I know this. While it is disheartening to realize just how rude the public has gotten, it is also a nice feeling when I know I'm not one of them. Instead of chipping away at the people around me and myself by letting the negativity suck me in, I've decided to make a conscious effort to offer a positive feeling instead. It is so much easier to laugh inside at the stupid questions than to growl at them. Maybe I personally can't correct the flow of negative energy in the world. But maybe, in some small way, I can help turn the tide. And in the process, I will live my best life.
Caretake this moment
Immerse yourself in its particulars
Respond to this person, this challenge, this deed
Quit the evasions
Stop giving yourself needless trouble
It is time to really live;
to fully inhabit the situation you happen to be in now
-Epictetus